Question: How does the Student Direct Stream account work?

Answer: Step 1: Complete your application (NOTE: Please ensure that you attach the front and back of your ID to expedite your application process)
Step 2: You will receive a confirmation email with your account details
Step 3: Wire the $10,000 + $200 Fee to your HCB Account
Step 4: Once you arrive to Canada, visit a branch to activate your account and receive your initial payment of $2,000 to cover any expenses you may have
Step 5: The remaining $8,000 will be placed into your GIC Account
Step 6: You will receive your full amount, plus interest in equal monthly payments over the next one year

Question: Can I still apply for the GIC program if my school is not partnered with the Association of Canadian Community Colleges?

Answer: Yes! Please provide the full name of your school in the ‘Institution’ field option provided in the form.

Question: Can I open a joint Student Direct Stream or GIC account with my parents/legal guardian?

Answer: No. The account must be under the name of the applicant that is applying for the study permit, under the Student Direct Stream.

Question: How do I follow up with the status of my application if I have not received a response within 24 hours of applying?

Answer: If you have not received a confirmation email with your HCB Account number, please contact us through our email hcbsds@habibcanadian.com or call our customer service department at: +1 (905) 276 5300. We are available to help you Monday to Friday, 9:30am to 4:30pm EST (excluding Canadian holidays).

Note: Please check your junk/spam email folder, to ensure that the email was not flagged as junk or spam. The email will be from no_reply@habibcanadian.com

Question: How do I know that my investment is secure?

Answer: Habib Canadian Bank is protected under the Canada Deposit Insurance Corporation, where deposits held in Canadian funds which are payable in Canada, and with a term of no greater than 5 years are insurable.

Question: Who can deposit funds into the student’s HCB Account?

Answer: All deposits into the HCB Student Direct Stream Account must be made from your home country by the student or their legal guardian.

Question: How can I contact Habib Canadian Bank?

Answer: Email: You can email us at hcbsds@habibcanadian.com
Phone: You may choose to speak with a representative on the phone at +1 (905) 276 5300. We are available to speak to you Monday to Friday, 9:30am to 4:30pm EST (Excluding Canadian holidays)
By visiting one of our three Canadian branch locations, you may also speak with our representatives in person. Our locations can be found at www.habibcanadian.com.

Question: Who can obtain information about my application?

Answer: Due to privacy reasons, Habib Canadian bank is not able to disclose any information about the account to anyone other than the account holder.

Question: After funding my HCB Student Direct Stream Account, I did not complete my Student Permit Application. Is it possible for me to reapply for a Study Permit using my existing account details?

Answer: Yes, you can use your current account confirmation to apply for a new Student Permit Application.

Question: If I have already funded my HCB Student Direct Stream Account, but have deferred my enrolment, or changed my educational institution. Is it possible for me to still use my existing Student Direct Stream account when applying for a new Study Permit?

Answer: Yes, you can use your existing Student Direct Stream account. Please send a copy of your letter of acceptance to Habib Canadian Bank to update our records accordingly.

Question: How do I update my personal and contact information?

Answer: To request an update to your personal information please email Habib Canadian Bank at hcbsds@habibcanadian.com, with a copy of government issued identification along with applicable supporting documents specific to your request. If you would like to update your date of arrival to Canada, the name of your
school, or email address, please email us at hcbsds@habibcanadian.com or call our customer service department at +1 (905) 276 5300. We are available to help you Monday to Friday, 9:30am to 4:30pm EST (Excluding Canadian holidays).

Question: If I have misplaced or damaged my passport, how do I update my account with my new passport details?

Answer: To request an update to your account, please email Habib Canadian Bank at hcbsds@habibcanadian.com, with a scanned copy of your new passport. We may contact you for more information if necessary

Question: How much time does it take to open an account?

Answer: Once you have submitted your application, the account opening process can take around 1 to 2 weeks. For more information, please email us at hcbsds@habibcanadian.com or call our customer service department at +1 (905) 276 5300. We are available to help you Monday to Friday, 9:30am to 4:30pm EST (Excluding Canadian holidays).

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